Quick Links to Common Questions
- Are shipments insured for delivery?
- Will I receive my order in one shipment?
- Can I track my shipments?
- Which couriers do you use?
- Who is responsible for paying and clearing customs?
- What happens if I refuse or miss a delivery?
- Where is my order?
Are shipments insured for delivery?
At checkout, we offer an option for in-transit coverage (shipping insurance) at a low additional cost. We are currently working on extending this option for exports as well.
Please take a look at our article about shipping insurance for more information.
Will I receive my order in one shipment?
We aim to deliver your order in as few shipments as possible, so we do our best to optimize your cart accordingly. However, typically, we ship your order in multiple shipments from multiple sellers—each shipment may contain one or more pallets or parcels.
You can easily view a breakdown of each shipment for your order within your Qogita account's order section. Simply open the order details page of any order, and click the "Sellers & shipments" subheader.
If you place large orders and prefer to receive your goods in one shipment, we offer consolidation at our Netherlands warehouse; for more information, please read our article about the fulfillment process.
Can I track my shipments?
To make it easy for you to keep track of your order's progress, we'll provide you with a tracking link for each shipment once it's been fulfilled and is on its way to you. This way, you'll know exactly where your package is and when it's expected to arrive. In some cases, depending on the carrier, we may not be able to provide a tracking link.
You can easily track your shipments within your account's "Orders" section. Simply open the order details page, and click on the "Sellers & shipments" subheader. From there, you'll see the "Tracking available" links for each shipment; simply click on the links to reveal the tracking information.
Which couriers do you use?
We work with various carriers to ensure we can offer you the best shipping options for your needs. Some of the carriers we use include DHL, DPD, FedEx, GLS, Hermes, PostNL, Royal Mail, TNT, and UPS.
Please note that we may add or remove carriers at any time to ensure we continue offering our buyers the best service.
Who is responsible for paying and clearing customs?
When shopping with Qogita, you can choose from various products from different regions. However, please keep in mind that if you choose to have your goods imported, you are responsible for paying any customs fees that may apply.
If you would prefer to avoid any customs fees, you can select to only shop from sellers that are located in the same region as your delivery address.
For more information about this, please check out our article on shopping preferences.
What happens if I refuse or miss a delivery?
We kindly ask that you accept all shipments and notify us of any issues, as we do not offer refunds for refused shipments.
If you decide to refuse a shipment, it will be returned to the seller, and you will still be responsible for paying the invoice as per our terms and conditions. Additionally, an administrative fee between €100–500, as well as return costs, will be applied.
If a shipment returns to the seller, it is your responsibility to get in touch with us and arrange for redelivery. Please note that additional shipping costs will also apply.
Please keep in mind that refusing a shipment also forfeits your ability to file a claim for missing or damaged items due to additional transit and storage time.
Where is my order?
When you place an order with us, delivery times may vary depending on a few factors, such as the carrier and location. However, once your shipment is scheduled for delivery, we'll provide an estimated delivery time. Although sellers will typically dispatch shipments within 7 business days.
We also provide an estimated processing time for every cart and order line. This is the average time it takes us to allocate your order to the appropriate sellers in our network and start the fulfillment process after we receive your payment.
To track your order, once it's fulfilled and scheduled for delivery, we'll provide a tracking link for you to follow the progress.
To view your shipments, while logged in, click on "Your orders", select the relevant order, click on the "Shipments" header, and use the provided tracking reference number to track your shipment. If your order hasn't been dispatched, it will say, "No shipments found".
For more information, please refer to our articles about the fulfillment process.
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