This article overviews our fulfillment process and any potential additional charges.
In-transit coverage (shipping insurance)
You can add in-transit coverage/shipping insurance to any order for a low and reassuring fee. We automatically add shipping insurance to all financed orders. For more information, see our FAQ about shipping insurance.
Shipping terms and costs
Our optimizer aims to provide competitive shipping costs based on the items in your cart. Our optimizer calculates the shipping cost based on various factors including, but not limited to:
- Type of shipment (box, pallet, or container)
- Quantity, size, and weight of each shipment
We may calculate the shipping cost based on a fixed percentage of the order value, or it may be free of charge.
We offer consolidation for export on an ex-works basis, meaning our responsibility for the shipment and contents ends once we hand the parcel over to your chosen carrier or freight forwarder.
We typically split the delivery of your orders into multiple shipments using various carriers.
Additional shipping costs
If any, all customs charges are payable by our buyers.
For buyers that receive items from a country or region different from their delivery address, additional customs fees may be imposed by the couriers/freight forwarders handling the import process for you.
As we list all the buyer's information on our commercial invoices, the carrier/ freight forwarder will reach out directly to you for these payments.
Shopping from multiple regions is a valuable option always worth considering. You will access an extensive international network of sellers, resulting in a much broader product offer and typically lower prices.
Please access your profile and select your desired shopping preference if you prefer to shop locally for faster delivery while avoiding customs charges. For more information, please read our article about shopping preferences.
Intraregional shipments will not incur additional fees to the ones displayed at checkout.
We may charge additional shipping costs in certain circumstances. Please see a non-exhaustive list:
- (Euro) Pallet shipments
- Full or partial shipping containers
- Full or partial truckloads