Our buyers are responsible for customs fees if they accept imported goods as part of their shopping preferences.
Buyers have two options when ordering goods from Qogita based on their chosen shopping preference:
- Locally, from the same geographical region or country as their delivery address.
- Multiple geographical regions or countries; imported goods are possible with this option.
Before you place an order, If you wish to avoid importing goods and potential customs duties, please make sure you select the appropriate shopping preference local to your delivery address. A local shopping preference will ensure that you do not import goods.
Our buyers are responsible for handling customs charges if they accept imported goods as part of their shopping preferences.
Please have a look at our article about shopping preferences for more information.
By accepting imported goods as part of your shopping preferences, you will access an extensive product selection offered by a vast local and international network of sellers—usually at lower competitive prices. Additional customs fees may apply when importing goods, and our buyers are responsible for clearing customs and paying all related customs charges.
Typically, the carrier or a freight forwarder should reach out directly to our buyers for customs duties, if any, as we forward all your information to the sellers, including:
- Company name
- Billing and Shipping address
- Telephone number
- Email address
- Tax ID (i.e., VAT number)
- Customs ID (i.e., EORI number) if applicable
It is the responsibility of our buyers to ensure that all supplied information is accurate and up-to-date.
By accepting imported goods as part of your shopping preferences, our buyers are the formal importer of the goods. Buyers are responsible for completing the import process and releasing the goods from customs, including the payment of customs fees if any.
Usually, the additional import-related costs are low; they consist of charges incurred by the carriers for processing goods via customs and a tax charge (i.e., VAT). You can claim the tax charged from your local tax office as usual.
Carriers and/or customs will contact you to start the clearance process; if a third party is chosen to clear your goods, they'll need your authorization to clear the goods on your behalf and will be in touch with you directly.
Delaying the release of your goods from customs might result in additional charges, including storage fees.
Failing to clear your goods through customs may result in your goods returning to the seller; if this happens, we cannot refund you and will charge an additional admin fee of up to €500 per shipment.
If you need any advice or assistance with this process, please get in touch with firstname.lastname@example.org.
EORI (UK and EU buyers only)
If you accept imported goods as part of your shopping preferences, you must provide an EORI number.
If your EORI is UK-registered, it's only applicable for imports and exports between the UK and EU. A UK EORI is not valid for intra-EU shipments.
If you have an EU-registered EORI, you may use it for intra-EU shipments.
To add your EORI, please follow the below steps while logged in.
- Visit your account
- Click Your addresses
- Click the relevant address
- Type your EORI number into the EORI number field
- Click Update address
Our buyers' responsibility is to provide an accurate, appropriate, and up-to-date EORI for the order you're placing.