We've substantially expanded our supply network and added additional flexibility for buyers.
Buyers now have two options to order goods from Qogita based on their chosen shopping preference:
1. Locally, from the same geographical region as their delivery (country) address.
2. Multiple geographical regions; imported goods are possible with this option.
Before placing an order, If you wish to avoid importing goods and potential customs duties, please ensure you select the appropriate shopping preference local to your delivery address. You can do this by logging in and visiting your profile settings. A local shopping preference will ensure that you do not import goods.
Our buyers are responsible for setting their shopping preferences and handling customs duties if they choose to receive goods from regions different from their delivery address.
Please read our article about shopping preferences for more information.
Buyers choosing to receive goods from multiple regions will access a more extensive product selection offered by a vast local and international network of sellers, usually at lower competitive prices. However, sometimes when importing goods, additional customs fees may apply.
Typically, the carrier or a freight forwarder should reach out directly to you for customs duties, if any, as we forward all your information to the sellers, including; Company name, Billing and shipping address, Telephone number, Email address VAT nr. and the EORI, It is your responsibility to make sure that all the data will be always updated and is stated accurately on the dashboard of your online account.
When you choose to receive goods from multiple regions you are the formal importer of the goods. Our buyers are responsible for completing the import process and releasing the goods from customs, including the payment of customs fees if any.
Usually, the additional import-related costs are very low; they consist of charges incurred by the carriers for processing goods via customs and a VAT charge. You can claim the VAT charged from your tax office as usual.
For clearing the goods from customs the carriers and/ or customs agents will contact you in order to authorise them to clear the goods on your behalf. Delaying the release of your goods from customs might result in additional charges and storage fees.
Failing to clear your goods through customs may see your goods returned to the seller; if this happens, we will reship the goods, and invoice for additional shipping costs plus a €100 admin fee.
If you need any advice or assistance with this process, please contact firstname.lastname@example.org.
EORI - This article is only relevant to EU and UK buyers:
When your goods are imported, your EORI (Economic Operators Registration and Identification number) might be required by the carrier, freight forwarder and customs.
The EORI is related to your VAT number, so if you have several VAT numbers (one for every country), you will need an EORI for each country.
If you elected to import goods, (pending on the chosen shopping preferences) you need to provide your EORI to every shipping address you have in your Qogita account.
To add your EORI, please follow the below steps while logged in.
- Visit your account
- Click Your addresses
- Click the relevant address
- Type your EORI number into the EORI number field
- Click Update address
It's your responsibility to update your account and provide a correct EORI. If you do not have an EORI, we strongly recommend applying for one as soon as possible. Typically, receiving it only takes a few days, and you can apply for an EORI at your local VAT office.
The EORI will enable us to import goods for you. Adding the EORI to your account together with adjusting the import options to your account (shopping preference) will expose to you a much broader product offer, across all product categories, at lower prices.