Refunds, credit notes, and invoices

Refunds

Claims

Upon the approval of a claim, we will issue Qogita credit into your Inextricable Wallet.

You can use your Qogita Credit towards your next order with us; there's no limit to how much of your Qogita credit you can use on any order!

Because we refund you in Qogita credit and use it as a discount for the following order, there is no need for a credit note and no actual refund for these claims.

For more information, please read our article about our claims process.

Expired orders

If you pay for an order that later expires, we automatically refund your Extricable Wallet.

Refunds to your extricable wallet can be independently withdrawn at any time or used as means of payment against your next order.

In this scenario, as no Qogita invoice has been issued, there is no need for a credit note.

Customs charges

When goods are imported for you, following your shopping preferences, the carriers or freight forwarders will contact you in order to clear the goods from customs. You are responsible to clear your imported goods, if any, from customs.

Shopping from multiple regions is a very valuable option you should always consider. When chosen you will access an extensive international network of suppliers, resulting in a much broader product offer and most likely lower prices

If you prefer to receive your goods from local suppliers only, for faster delivery while avoiding customs charges, please access your profile and select your desired shopping preference. For more information, please read our article about shopping preferences.

Credit Notes

Invoice discrepancies

If you notify us about missing items on your final invoice, if justified we will refund your Extricable Wallet for these items. Refunds to your extricable wallet can be withdrawn or used against your next order anytime. Invoice discrepancies rarely happen, but we will provide a credit note along with your refund if it does.

Invoices

Additional items

If you receive additional items we've not invoiced you for, we will issue an invoice for an additional payment if the initial order was prepaid. If the payment was deferred (financed) the final invoice will usually include the additional items and there will be no need for an additional invoice.