FAQs

General

• Buying from Qogita
• Selling to Qogita
• What is the B2B Price?
• Our referral network
• Our Minimum Order Value (MOV)
• Our claims process

Your account

• Account registration
• Your account features
• Managing your addresses
• Shopping preferences and restrictions
• Download our catalog

Payments and financing

• Finding your invoice
• Paying for an order
• Qogita wallets
• How our financing works
• Deferring your payments
• Taxes (i.e., VAT and Sales Tax)

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Product information

• Product details and overview
• Pricing information

Cart and Checkout

• Cart optimization
• What can I do if the optimization is unsuccessful?
• Why does my cart change at checkout?

Orders

• Order process
• In-transit coverage (shipping insurance)
• What if you cannot fulfill my order?
• Where is my order?
• Can I cancel or amend my order?
• Why did I receive more or fewer items than I ordered?

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Shipping

• Fulfillment process
• Are shipments insured for delivery?
• Who is responsible for customs fees?
• Will I receive my order in one shipment?
• Can I track my shipments?
• What happens if I refuse or miss a shipment?

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Developer hub

• The Qogita Developer Hub
• API overview
• FTP overview
• Authentication
• Retrieve products
• Manipulate cart