FAQs

General

• Buying from Qogita
• Selling on Qogita
• What is a B2B Price?
• Our referral network
• Our Minimum Order Value (MOV)?
• Our claims process

Your account

• Account registration
• Your account features
• Managing your addresses
• Shopping preferences and restrictions
• Download our catalog

Payments and financing

• Finding your invoice
• Paying for an order
• Qogita wallets
• How our financing works
• Deferring your payments
• Value Added Tax (VAT) overview

Product information

• Product details and overview
• Pricing information

Cart and Checkout

• Cart optimization
• What can I do if the optimization is unsuccessful?
• Why does my cart change at checkout?

Orders

• Shipping insurance
• Can I cancel or amend my order?
• Do you accept returns and offer refunds?
• Order process
• What if you cannot fulfill my order?
• Fulfillment process

See all 8 articles

Shipping

• What are your shipping costs?
• Which carriers do you use?
• Will I receive my order in one shipment?
• What does ex-works mean?
• Are shipments insured for delivery?
• Can I track my shipments?

Developer hub

• The Qogita Developer Hub
• API overview
• FTP overview
• Authentication
• Retrieve products
• Manipulate cart