How are refunds processed for claims?

Refunds for payments made by card or bank transfer

If you paid by card or bank transfer, your refund goes to your cash wallet on Qogita, with a credit note as proof.

1. Claim approval: we approve your claim within 1 day if you give us all the evidence when you submit it. If evidence is missing, approval can take longer.
2. Refund: as soon as your claim is approved, the refund is added to your cash wallet instantly.
3. Using your money: you can use it on your next order or withdraw it to your bank account. Withdrawals usually show in your bank account within 2 business days.

Refunds for orders financed with Billie

How refunds are given on financed orders depends on whether the Billie invoice has been paid or not.

How are refunds processed if I haven’t paid for my Billie order yet?

When your claim is approved, we issue a credit note and inform Billie, so the amount payable to Billie is reduced

How are refunds processed if I have paid Billie for my order?

A credit note in the form of a direct payment to your bank account will be applied:

1. Refund Amount –  Billie will refund you directly to your bank account for the value claimed after approval. An invoice will be issued to you specifying this payment.
2. Interest fee refund: If the claim is for the full order amount, any interest that has been paid will be refunded. For refunds regarding part of your order, the refunded portion of the invoicing fee will match the percentage of the order that is refunded. For example, if you receive a €50 refund on a €100 order, 50% of the invoicing fee will also be refunded.
3. Processing Time – Billie will refund buyers directly within 7-10 business days.