How do I repay for an order financed with Billie?

When you finance an order with Buy Now, Pay Later, you repay Billie, our financing partner, not Qogita.

Where do I find the payment details?

After you place an order financed with Billie, you’ll receive the payment details by email from Billie, including the bank account for your transfer. You’ll also find them on the invoice for your order, and in your Billie Buyer Portal, where you can see all your Billie invoices and related payment information.

⚠️ Billie’s payment details are different from Mondu’s. If you have automatic repayments set up, please update them before your first Billie repayment is due.

How do I know my payment has arrived?

You can check the status of each invoice in your Billie Buyer Portal. It updates once Billie has booked your payment, which can take up to three working days after you send the transfer. If the status hasn’t changed after three business days, contact Billie at info@billie.io.

Why did I receive a payment reminder?

If you pay shortly before or after the due date, you may still get a reminder from Billie. Reminders stop automatically once Billie has received your payment.

For questions about an order or a claim, contact Qogita support at support@qogita.com.