How do I request a marketplace invoice?

To request a marketplace invoice, go to your order page. Under your invoices, select “request marketplace invoice”.

Next, select the reason for your request in the dropdown box - whether an authenticity claim or ungating - and the associated supplier.

Finally upload a screenshot as evidence of the marketplace request you need to challenge.

Following this, our support team will email you the following:

• Qogita supplier self billing invoice
• Chain of Supply Confirmation Letter

Authenticity claims where previous documentation rejected:

In the case Amazon rejects all other documentation provided for an authenticity claim, we can also source the supplier invoice. To access this, please reply to the email thread where the other marketplace invoices were provided.

Provide evidence of the rejection, and we will make the supplier invoice available within 48 hours.