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How does customs clearance work?

When ordering from Qogita, your products may come from suppliers based in different countries.

Customs clearance requirements depend on your shipping location.

For Buyers in the UK

If you're based in the UK, Qogita takes care of all customs clearance on your behalf. You won’t need to manage any paperwork or deal directly with customs authorities.

⚠️ In the unlikely event that you're contacted by customs, please reach out to us immediately at support@qogita.com — our team will assist you in resolving the issue quickly.

For Buyers in the EU

If you're located in the EU, all your orders will be shipped from within the EU. This means no customs clearance is required, allowing for a smooth and straightforward delivery process.