When you order goods from us, you may choose products from various regions or countries. If you decide to import goods.
To ensure a hassle-free delivery experience without any unexpected charges, we recommend collaborating closely with customs authorities to clear your goods swiftly.
While we strive to ensure prompt delivery, it's important to note that customs clearance is your responsibility.
In the event that customs clearance is not completed, the shipment may incur storage charges and could be returned to the seller. Please be aware you will be expected to pay any additional return costs and storage fees.
If you encounter any issues with customs clearance, we recommend contacting the customs authorities directly to resolve the matter. You can also reach out to us at support@qogita.com if you need any further help.