It is important you accept all shipments and inform us of any issues you may find. Declining a shipment does not guarantee a refund or return, so, if something doesn't meet your expectations, please contact us so we can help.
Our goal is to ensure your experience with us is seamless, and we understand that unforeseen situations can happen. If you miss a delivery, please get in touch with us as soon as possible, and we'll be happy to help you reschedule the delivery or redirect it to a nearby collection point.
Remember that missing or refusing a delivery may incur charges, so to ensure a smooth process and avoid any unexpected fees, we kindly request that you accept all shipments.