FAQs

• Why can't I see any prices?
• How do you guarantee me the best price on each product?
• Can you email me your catalog in an Excel file?
• I did not receive the quantity I ordered, what do I do?
• Are there discounts for large orders?
• Which sellers do you work with?
• Can I unsubscribe from Qogita specific emails?
• Do I need a VAT and EORI number?
• Can I cancel or return my order?
• Can I choose where I want to buy from?
• I have forgotten my password, what do I do?
• What is your Minimum Order Value? (MOV)
• Can I choose to pay my order later?
• I can't see any products on your website. What should I do?
• How can I change my shopping preferences?
• Do the prices shown include VAT?
• What happens if my order expires?
• How do I use a referral code someone has provided me?
• Qogita's Focus on Health and Beauty: What you need to know
• What if there's not enough quantity available to meet the seller's MOV?
• Why are there changes during allocation?
• The product I want is out of stock. What can I do?
• Can you offer a better price?
• Can you ship to any address in the EU or UK?
• What are the expiration date requirements for products sold via Qogita?
• The product I want is not on Qogita, what can I do?
• Will I receive the exact item shown in the picture?