1. Qogita Support
  2. Support for marketplace resellers

Will the items I order come with transparency codes?

Transparency codes may not be available for all products, depending on the individual seller. Check with the Support Team for confirmation.

As all orders are final once paid (or if "Buy now, pay later" is selected), we are unable to accept returns if the items do not have transparency codes available.

For this reason, we recommend that if you need confirmation of the availability of transparency codes for your item, you place the order without payment and immediately contact our team at support@qogita.com to request information on the availability of transparency codes. This allows us to inquire with the sellers allocated to your order about the availability of transparency codes. If they confirm that transparency codes are not available, we can cancel the order without any issue.

Please note we are only able to do this for pre-paid orders. If you would like to defer your order payment, we will be unable to check for you.