Do I qualify for a claim?

Please review our claim eligibility criteria below.

You may be eligible for a claim if:

• Your order arrived damaged, decoded or expired
• You received items not as expected like tester or unsuitable ingredients.
• You received incorrect items.
• There are missing products in your shipment.
• Any of the items you ordered are not received.
• Your order is delivered to the wrong address, returned to sender or is lost.

If any of these issues occur, please submit a claim with the necessary details and supporting evidence.

When you should not submit a claim:

• If you want to return products, that are not incorrect, damaged or unsellable as per our policy on returns.