Does Qogita allow returns?

When Returns Are Accepted

We accept returns only if the items you received are incorrect, damaged or are in an unsellable condition. If this occurs, please submit a claim and we will arrange a collection and issue a refund upon approval of your claim.

Collection process

If you receive incorrect, damaged or unsellable items and do not wish to keep them, follow these steps:

1. Submit a claim – Provide details and any necessary evidence to support your request.
2. Collection arrangement – Once your claim is approved, we will organize a collection of the items. Please provide any relevant collection details in the comments section of your claim to expedite the process.
3. Collection process – If collection is not possible from your end, we will assume you wish to keep the items and issue a new invoice accordingly.

When Returns Are Not Accepted

We do not accept returns in the following cases:

• If you changed your mind about the purchase.
• If a marketplace states you are not authorized to list the items on their platform.
• If the incorrect item was ordered due to not double checking the GTIN. Please note that product images are for reference only.

To ensure a smooth shopping experience, we encourage you to carefully review product details before placing your order.