Does Qogita allow returns?

Qogita does not accept returns. All sales are final once an order is placed.

That said, we understand issues can arise. If you receive items that are incorrect, damaged, or in an unsellable condition, you may be eligible for a refund by submitting a claim. If your claim is fully or partially accepted, you will receive a refund. Note that Qogita may require items to be returned before processing the refund.

💡To learn how to raise a claim, please view this article.

We do not issue refunds in the following cases:

You changed your mind about the purchase.
A marketplace has not authorised you to list the items on their platform.
The item was not what you expected because the GTIN was not checked before ordering. Product images on Qogita are for reference only, as stated in our T&Cs.

⚠️ Product images on Qogita are for representation only. Do not assume bundling unless it is explicitly stated as a manufactured multipack. Unless the GTIN clearly indicates a manufactured multipack, the price is for one unit only.

To ensure a smooth shopping experience, we encourage you to carefully review product details before placing your order.