Does Qogita allow returns?

When Returns Are Accepted

We accept returns only if the items you received are incorrect, damaged or are in an unsellable condition. If this occurs, please submit a claim and we will arrange a collection and issue a refund upon collection of the faulty goods.

💡To learn how to raise a claim, please view this article.

💡For information on collections, please view this article.

When Returns Are Not Accepted

We do not accept returns in the following cases:

If you changed your mind about the purchase.
If a marketplace states you are not authorized to list the items on their platform.
If the incorrect item was different than expected due to not checking GTIN . Please note that product images are for reference only, as we state in our T&C.

To ensure a smooth shopping experience, we encourage you to carefully review product details before placing your order.

⚠️ Product images on Qogita are for representation only and buyers should not assume bundling unless explicitly stated for manufactured multipacks.

Buyers should expect that unless the GTIN is clearly a manufactured multipack, that the price is for one unit only. Watch to learn more.