Does Qogita allow returns?

⚠️ At Qogita, we do not accept returns.

However, we understand that issues can arise. If you receive items that are incorrect, damaged, or in an unsellable condition, please submit a claim, you may be eligible for a refund.

Once your claim is fully or partially accepted, you will receive a refund, and you are free to dispose or keep the affected units.

💡To learn how to raise a claim, please view this article.

We do not issue refunds in the following cases:

If you changed your mind about the purchase.
If a marketplace states you are not authorized to list the items on their platform.
If the incorrect item was different than expected due to not checking GTIN . Please note that product images are for reference only, as we state in our T&C.

To ensure a smooth shopping experience, we encourage you to carefully review product details before placing your order.

⚠️ Product images on Qogita are for representation only and buyers should not assume bundling unless explicitly stated for manufactured multipacks.

Buyers should expect that unless the GTIN is clearly a manufactured multipack, that the price is for one unit only. Watch to learn more.