1. Qogita Support
  2. Claims and Insurance

Information About Claims

Claim Submission Deadlines

To ensure your claim is processed on time, please submit it before the deadline shown on the order page, which is two weeks after receiving your final invoice for the related order.

Please remember that we only allow one claim per each seller associated with your order, and you can only submit a claim for items from a seller once the relevant seller has invoiced us. If you're attempting to start a new claim against a seller that's not appearing in the drop-down menu during step one of the claims process, please get in touch with support@qogita.com.

We want to let you know that we can only accept your claim if you provide the requested documentation within the timeframe.

In the rare event you receive your shipments after the deadline, please email support@qogita.com so we can extend the claim window. If you need help to meet the deadline, even though you received all your shipments, please let us know beforehand with an explanation, and at our discretion, we will consider extending it for you.

For information on submitting a claim, please take a look at our article about submitting a claim.

Delivery Attempts

We understand that delivery issues can be frustrating, but please keep in mind that we cannot accept claims for failed delivery attempts, including but not limited to shipment refusals, missed deliveries, or shipments returned to the sender.

If this happens, we ask that you contact us to arrange for a re-delivery of the goods at your cost. Please note that additional shipping charges, return costs, and admin fees around €100-500 per shipment will also be invoiced to you where applicable.

If an incorrect or incomplete delivery address is provided when placing your order, and as a result, the courier asks for a new delivery address; we consider this a delivery attempt. It is important to track your shipments and contact the carrier to provide any requested information as soon as possible; if the carrier advises that Qogita must provide this information, please contact support@qogita.com.

We'll do our best to work with you to find a solution for everyone.

Estimated Shipping and Delivery Times

We understand that timely delivery is important to you, and we do our best to deliver your orders as soon as possible. However, please keep in mind that we do not offer any guarantees on shipping or delivery times, and we cannot accept claims related to them.

We work with various reliable sellers and couriers to get your orders to you, but please understand that we do not have control over their shipping procedures and may be unable to influence them.

We will do our best to keep you updated on the status of your shipment. If you have any concerns, please get in touch with us at support@qogita.com

Shopping Preferences

We want to ensure you get the products you want from the countries you prefer. That's why we give you the option to choose your shopping preference when placing your order.

It's important to note that it is your responsibility to check and select your desired shopping preference before placing an order. If you choose the wrong preference when placing your order, we are unable to modify it or accept any related claims.

Please see our article about shopping preferences for more information.

Other Types of Claims

If you have a claim where the topic of which is not covered in this article, please raise a claim by following our claims process, and we'll look into it on a case-by-case basis.

This article's list of claim types is not exhaustive, and we reserve the right to decline a claim request for types that are not mentioned.

If you have any questions about submitting a claim, please get in touch with us at support@qogita.com; we're always happy to help.