1. Qogita Support
  2. Claims and Insurance

Shipping insurance and protecting your order

We offer optional in-transit coverage, also known as shipping insurance, during the checkout process. This insurance provides you with an extra layer of protection and peace of mind in case of any unforeseen incidents during transit.


Purchasing Shipping Insurance

During the checkout process, you will have the opportunity to add shipping insurance to your order at a competitive rate. We highly recommend considering this option, as it can help safeguard your shipment against various risks. It's important to note that shipping insurance is mandatory for financed orders.


Submitting a Claim

In the unfortunate event that something goes wrong with your shipment, such as damage, loss, or theft, and you have purchased shipping insurance, you can easily submit a claim from your Qogita account. We encourage you to familiarize yourself with our claims information and read our comprehensive article on shipping insurance before making a decision.


External Insurance Options

If you prefer to explore external insurance options, please note that you will need to contact your own insurance provider for any potential claims. It's essential to ensure that the coverage meets your specific needs and requirements.


Our Responsibility and Limitations

While we strive to provide a smooth delivery experience, it's crucial to understand our responsibility regarding your shipment. Without shipping insurance, our responsibility for your order ends once it is handed over to the courier.

If you choose not to purchase shipping insurance, we may not be able to consider claims related to damaged items, deliveries to incorrect addresses, lost shipments, items lost in transit, or suspected stolen items. However, if you have purchased shipping insurance, our responsibility for your shipment extends until the first delivery attempt.

Please keep in mind that couriers often reach out to confirm availability or delivery details before attempting delivery. If the courier contacts you and does not receive a response, we consider it an attempted delivery.


We encourage you to prioritize the protection of your shipment by considering shipping insurance. It ensures that you are covered against potential risks during transit and provides a reliable solution for any unfortunate incidents that may occur. Your satisfaction and peace of mind are our top priorities, and we are here to assist you throughout the process.