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What happens after I submit a claim?
Claim Confirmation and Communication
Upon submitting your claim, you’ll receive an instant confirmation email from claims@qogita.com with your claim reference number.
⚠️ For updates on your claim status:
- For updates on your claim, always respond to the initial confirmation email.
- Please avoid starting a new email thread with claims@qogita.com for additional information, as standalone emails will be automatically closed.
Evidence Review Process
Assignment & Investigation: A dedicated claims handler will review your case, including any evidence you’ve provided, such as photos or documents. Expect to hear from your claims handler within 1 working day of your claim submission.
Extra evidence requests: If more details or evidence are required, we’ll reach out.
Response Deadline for additional information: We’ll follow up if we haven’t received a reply within 2 days of requesting additional information. If there’s no response within 2 more days, we’ll assume you do not wish to proceed, and your claim will be closed. Once closed, claims cannot be reopened, so be sure to check your emails frequently.
⚠️ Claims without proper evidence may be denied. If you want a full breakdown on evidence requirements for each claim reason, view this page & this page
Outcome
You’ll receive an email notification with the outcome of your claim and any next steps.
If your claim is approved, we’ll provide an appropriate resolution such as a full refund, reshipment, or another outcome that works for you.
For information on refunds, please visit this page.
For information on collections, please visit this page