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Can Qogita help me challenge an authenticity claim from Amazon?

⚠️  At Qogita, we provide strong support to our buyers in resolving authenticity claims on Amazon.

⚠️ Amazon sellers can request a marketplace invoice to address authenticity concerns, which has almost a 100% success rate when used in combination with the Qogita invoice and supply chain letter.

Table of contents

 

Proving chain of supply

If having supply chain documentation is important for you, make sure you purchase from suppliers that provide marketplace invoices, as per this article.

All products bought via Qogita are authentic and come from our vetted supplier network.

However, not all Qogita buyers sell on marketplaces, and as such, they are not subject to needing to prove that their products are authentic following authenticity claims.

Checking Invoice Availability: Before completing payment, review your cart to confirm suppliers can provide invoice information.

Invoices Qogita offers for authenticity claims

If you buy from suppliers that are happy to provide marketplace invoices, you will have access to the following in case of an authenticity claim:

  • Qogita invoice: When you purchase from Qogita, you will always receive an invoice which contains all the information Amazon needs for authorization.
  • Qogita supplier self billing invoice: The Qogita supplier invoice which contains all supplier information with prices redacted
  • Chain of Supply Confirmation Letter: This letter acts as a confirmation of the link between the supplier, Qogita and the buyer.
  • Supplier invoice: The supplier invoice given to Qogita

Requesting a marketplace invoice

To request a marketplace invoice, go to your order page, and select “request marketplace invoice” with “authenticity claim” as the reason. For more information, view this guide.

Success Rate and Tips for Submission

While we can never promise anything regarding 3rd party marketplace decisions, based on our internal analytics, the documentation provided by Qogita has a high success rate (close to 100%) for addressing authenticity claims.

💁‍♂️ Submission tips:

  • During your initial submission, first provide only the Qogita invoice.
  • Make sure to have persistence if your first submission is rejected.
  • If resubmissions are required, try submitting all the documentation together, and changing the wording in your submission. There are many examples of sellers who have managed to successfully challenge despite an initial rejection.
  • Reach out to Amazon and request a review by a human agent. These submissions are often evaluated by AI, but we've seen cases where documents initially rejected by AI were later approved by a human reviewer.

What to Do if Your Submission Fails

In the case an authenticity claim fails despite all efforts, reach out to Qogita support. We will attempt to work with the supplier to see if there is any further documentation that we can provide.