Proving chain of supply

Qogita will always work with you to offer as much information as possible

At Qogita, we are committed to supporting your need for authentic products and transparent sourcing. We work with a network of vetted suppliers to ensure product authenticity. However, if you are reselling on third-party marketplaces, please be aware that some suppliers may not provide the additional documentation required by certain platforms.

Watch this video to learn more about options you have to ensure you have traceable supply, if you need it.

Invoices and Documentation

To help you make informed decisions:

• Invoice Availability:
  • You can choose to filter our catalog just by products that have a chain of supply. Click on the flag on the top-right side of the portal and tick the box "Only show products with marketplace invoices available". If you prefer, you can do this from your Profile page. Please note this will reduce the number of items on the catalog, so only tick this box if you need of proof chain of supply.
    
    
  • If you decide to not tick the box, you can still see up-front which suppliers are able to provide supply chain documentation directly in your cart before purchase.
    
    
• Authenticity Claims: If you need to respond to an authenticity claim, simply provide proof of the claim to our support team. Upon verification, we will promptly share the relevant invoice with you.

Requesting Additional Documentation

If a third-party marketplace requires further documentation after you have shared your Qogita invoice, please reach out to our support team. Where possible, we can provide a redacted copy of our supplier’s invoice. Please contact us once your Qogita invoice has been issued, and we will make a request to our supplier.

Note: Not all suppliers are comfortable sharing their invoices, and in cases where additional documentation cannot be provided, we may be unable to assist further. As outlined in our Terms of Use, we cannot accept returns if these additional documents are unavailable.

Recommendations for Buyers

To ensure your purchase meets the needs of your resale platform:

1. Verify Documentation Needs: Before completing payment, review your cart to confirm which suppliers can provide invoices.
2. Unsure About Documentation? If in doubt, place your order without payment and contact us at support@qogita.com to confirm invoice availability. If the necessary documentation is unavailable, we can cancel your order without issue.