1. Qogita Support
  2. Claims and In-Transit Protection

Authenticity guarantee

At Qogita, we are committed to providing our customers with authentic products. We ask all of our sellers to guarantee the authenticity of their products, and we work closely with them throughout their time with us to ensure that they are meeting our high standards.

Counterfeit and Decoded Goods

If you receive counterfeit or decoded goods, we will issue you a full refund, provided that you submit a claim with evidence. If we approve your claim, we'll reimburse your cash wallet supported by a credit note; you can withdraw the funds or use them on your next order.

For more information, check out our article about the claims process.